Cancellation by Kaloyaa.com : There may be certain orders that we are unable to accept and have the right to cancel such order. Kaloyaa.com reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inaccuracies or errors in pricing information. All such cancellation shall be without any recourse to Buyer and without any liability to the Kaloyaa.com. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. In the event a promotional code given by Kaloyaa.com is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.
Cancellation by the Buyer: In case of requests for order cancellations, Kaloyaa.com reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Kaloyaa.com receives a cancellation request and the order has not been processedand dispatched, Kaloyaa.com may cancel the order and refund the entirefull amount to Buyer within a reasonable period of time. Kaloyaa.com will not be able to cancel orders that have already been processed by the Kaloyaa.com. Buyer agrees not to dispute the decision made by Kaloyaa.com and accept decision regarding the cancellation.
Steps to Return the Product:
- You can call us or e-mail us within 7 days from date of order
- Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.
- Request you to cooperate and maintain the original packaging of return items including original FashionAndtags, boxes and dust-bags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.
- For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.